Refunds Policy

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Overview

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Items purchased during our holiday season (mid October – end of December) are eligible for an extended return period, with returns considered through the end of the following January! (We know that gift giving cane be hard!)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lilkeepsakesbyshirls.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lilkeepsakesbyshirls.com and send your item to: 114 Herses Road, Eagleby Queensland 4207.

Shipping
To return your product, you should mail your product to: 114 Herses Road, Eagleby Queensland 4207.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late Delivery
We do not offer any refunds for orders that arrive late or not when you expected them. We have stated clearly on the order confirmation email that our processing time is approx 1 to 5 business days and during holiday periods this can be extended up to 2 weeks. The processing time DOES NOT include weekends, public holidays or the Christmas week break. We can not be held responsible for postal delays or items not arriving on time for BIRTHDAYS or CHRISTMAS for obvious reasons.

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